The first and only combined text/workbook training program to provide comprehensive telephone triage as well as protocol development. Written in direct, “how-to” style, it sets forth guidelines for interview and documentation skills, as well as medico-legal aspects. All of the essentail guidlines and instructions are here for telephone triage that is confident, refined, and precise. ALSO AVAILABLE – INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Audiotape … More >>
Telephone Triage: Theory, Practice, and Protocol Development
I really took to this book when I was assigned to read it for my new job in pediatric clinic. It has many tools you can use to create your own triage guidelines. The tools apply to a nurse serving any population, from pediatrics to adults, occupational health to obstetrics. I found the writing to be concise and to the point. Nurse managers and educators, you should definitely consider this book for your telephone triage orientation program. I work for a military installation and I have to tell you as an insider that a practically congressional committee considered all the triage theory books there were, and chose this ONE. I can see why.
Rating: 5 / 5
This textbook has become a standard reference at triage
call centers across the U.S. A *must* read for either
the new triage nurse or an experienced one.
Rating: 5 / 5
As an educator, it is important to provide historical information on a new subject, along with clear scenarios and critiques. This book allows a nurse, new to the field of telephone triage to understand the relationship of the nurse to patient, elicit the most informative information, and how to categorize information appropriately. The book provides the basis for telephone triage, no matter what the local requirements or conditions. I have used this boook for over 2 years in education of nurses to telphone triage and recommend that it belong as a resource in every call-center!
Rating: 5 / 5